FAQ – Frequently Asked Questions

1. What are the delivery times?

We ship orders within 2-3 business days . After that, the delivery time depends on your location:

• Metropolitan France : 3 to 5 working days
• International : 7 to 15 working days
  You will receive a tracking number via email as soon as your order is shipped.

2. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking link. Click on this link to track your package in real time.

3. What are your delivery costs?

Shipping costs vary depending on the destination and the weight of your order. You can see the applicable fees in your cart before finalizing the purchase.

4. Can I return an item?

Yes! If you are not satisfied with your purchase, you have 14 days after receipt to return the item. See our return policy for more information.

5. How to make a return?

To initiate a return, please email us at [your email address]. We will guide you through the process. Items must be in perfect condition, unworn and with original tags.

6. Do you offer exchanges?

We do not do direct exchanges. If you would like a different size or color, you can return the original item for a refund and then place a new order.

7. What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. All payments are secure and encrypted.

8. Is my payment information secure?

Absolutely! We use secure payment systems to protect your personal and banking information.

9. Can I modify or cancel my order?

We prepare orders quickly, but please contact us as soon as possible at [your email address]. We will do our best to modify or cancel your order before shipment.

10. How to contact you?

For any questions, please write to us at [your email address] or use our contact form. We will respond as soon as possible.

Quels sont les délais de livraison ?

Nous expédions les commandes dans un délai de 2 à 3 jours ouvrés. Ensuite, le délai de livraison dépend de votre emplacement :

• France Métropolitaine : 3 à 5 jours ouvrés.
• International : 7 à 15 jours ouvrés
  Vous recevrez un numéro de suivi par e-mail dès que votre commande est expédiée.

> PRE-COMMANDE : Pour les produits disponibles en pré-commande, le délais peut être plus long car ils sont en cours de conception dans nos ateliers.

We want you to be completely satisfied with your purchase! If for any reason you are not completely satisfied, you have 14 days from the date of receipt to return your items.

Return Conditions:

1. Items must be unworn, unwashed and in perfect condition, with original tags.
2. Return shipping costs are your responsibility, unless the item is defective or incorrect.
3. Once your return is received and inspected, we will process a refund within 15 business days .

To initiate a return, please contact us at [your email address] with your order number and the item(s) concerned. We will send you detailed instructions.

Contact us with any additional questions – we are here to help!

Pour toutes questions ou demandes, n'hésitez pas à nous contacter par mail :

contact@maisonroiser.fr

Notre équipe est réactive et répond généralement en moins de 24h.

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